Best practices
SMSPoP customers who follow these five practices see consistently higher engagement rates across Econet and NetOne audiences.
Group your contacts by purchase history, location, or industry. A targeted message to 200 relevant Harare customers outperforms a generic blast to 2,000. Use SMSPoP's contact groups to segment once and reuse forever.
In Zimbabwe, best response times are weekday mornings (8–10am) and early evenings (5–7pm). Avoid late nights and early mornings. Use SMSPoP's scheduler to pre-set delivery for maximum impact.
A single SMS segment is 160 characters. Multi-segment messages cost more credits and feel less urgent. State your offer, include a clear action, and add an opt-out line. Tight copy converts better.
"Visit us today", "Reply YES", "Show this SMS at checkout" — pick one action and make it obvious. Multi-step CTAs cause friction. The fewer decisions a customer has to make, the higher your conversion rate.
Check your delivery reports after every campaign. High failure rates may mean bad number formats (always use 263xxxxxxxx). Test different messages with small groups before blasting your full list.
Only send to customers who have consented to receive SMS from you. This reduces opt-outs, protects your sender ID reputation, and keeps your campaigns delivering to Econet and NetOne inboxes reliably.